We want you to receive the correct products in good condition. Please review the eligibility rules below before requesting a return, refund or replacement.

Unopened products

Contact Hevital within 14 days after delivery to request a return of an eligible product. Items must be unused, unopened, in their original packaging and in resalable condition. Do not send a return before receiving instructions from our support team.

Non-returnable items

For health, hygiene and safety reasons, opened or used supplements, ingestible products and personal-care items are not eligible for return unless they arrived damaged, defective or incorrect. Gift cards, clearance items and products identified as final sale are also non-returnable where permitted by law.

Damaged, defective or incorrect orders

Contact us within 7 days after delivery and include your order number, a description of the issue and clear photos of the item, packaging and shipping label. After review, we may offer a replacement or refund as appropriate.

Return shipping

Unless the return results from our error or a verified defect, return shipping costs are the customer’s responsibility. Original shipping fees are normally non-refundable. We recommend using a trackable shipping method for authorized returns.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional business days to post the credit. We will not ask you to provide full card details by email.

Cancellations

Contact us immediately if you need to cancel an order. Because fulfillment may begin quickly, cancellation cannot be guaranteed once an order is in production or has shipped.

Consumer rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.