This Billing Policy explains how prices, taxes and payments are handled when you place an order with Hevital.

Prices and currency

Unless stated otherwise, prices are shown in U.S. dollars (USD). Product prices may change without notice, but changes do not affect an order already accepted. Shipping charges and applicable taxes are displayed before you complete checkout.

Payment authorization

By placing an order, you authorize Hevital and its payment service providers to charge the total shown at checkout to your selected payment method. You confirm that you are authorized to use that method and that the billing information you provide is accurate.

Secure payment processing

Payment details are processed by established third-party payment providers. Hevital does not ask customers to send full payment-card numbers by email or through the contact form. Available payment methods are shown at checkout.

Declined or failed payments

An order is not complete until payment is successfully authorized. If a payment is declined, check your billing details or contact your bank or card provider. Hevital may cancel orders that remain unpaid or appear unauthorized or fraudulent.

Taxes and customs

Applicable sales taxes may be calculated at checkout. For international orders, the customer may also be responsible for import duties, taxes or brokerage fees charged by the destination country.

Refunds and disputes

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution. Please contact us before starting a payment dispute so we have an opportunity to review and resolve the issue.