This Shipping Policy explains how Hevital orders are processed, fulfilled and delivered.

Order processing

Products may be produced and fulfilled by specialized third-party partners. Processing times vary by item, destination, order volume and product availability. Any delivery estimate shown at checkout or in an order confirmation is an estimate, not a guarantee.

Shipping destinations and rates

Availability depends on the product and delivery country. Shipping options, costs and estimated timeframes are displayed at checkout when available. Some products may have destination restrictions.

Tracking

When tracking is available, it will be sent to the email address used at checkout after the order ships. Tracking can take time to update after a carrier receives the parcel.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee an address can be changed after fulfillment begins, and additional charges may apply if a parcel is returned or reshipped.

Delays, loss and damage

Carrier delays, weather, customs and other events outside our control may affect delivery. If tracking shows an unusual delay, or the parcel arrives damaged, contact us with the order number and supporting photos where applicable.

International orders

The recipient is responsible for import duties, taxes, customs fees and local requirements unless checkout states otherwise. Customs delays are outside Hevital’s direct control.